SHIPPING AND DELIVERY FAQ'S
HOW long will my order take to be shipped?
JEWELRY Orders may take 7-10 business days to ship out. GARMENT ORDERS MAY TAKE 3-4 WEEKS TO SHIP OUT. ALL WORN ON ITEMS ARE HAND MADE TO ORDER.
DO YOU ACCEPT RETURNS?
At this time, we choose not to accept product returns or order cancellations unless there is something wrong with the product upon arrival. Please contact us if that is the case.
WHAT IF MY package IS LOST IN THE MAIL?
We are not responsible for any items that may be damaged or misplaced by the postal service. ALL items are shipped with tracking numbers so you may track your shipment.
PRODUCT specific FAQ'S
PLEASE READ ALL FAQ'S AND CARE INFORMATION CAREFULLY. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES CAUSED BY POOR CARE.
WHAT MATERIAL IS THE JEWELRY MADE OUT OF?
MULTIPLE COMPONENTS GO INTO OUR PIECES INCLUDING BUT NOT LIMITED TO: ZINC, STAINLESS STEEL, STERLING SILVER, BRASS, NICKEL, Aluminum AND PEWTER alloys AND/ OR COATINGS. OUR PRODUCTS ARE COMPLETELY LEAD FREE AND FREE OF ANY HARMFUL MATERIAL. SOME jewelry PIECES come with a protective coating.
HOW do i care for my JEWELRY?
As most of the components are various metals, please refrain from getting your jewelry too wet. If water ends up on the jewelry, make sure to wipe it off immediately. We advise not to shower with your jewelry on as it rapidly speeds up the tarnish and patina process. You can clean your jewelry with any sort of jewelry cleaning cloth, just make sure it is not too abrasive.
What happens if my jewelry piece needs a repair?
Send us an email via contact form and we will do our best to fulfill your request.
HOW DO I WASH MY GARMENTS?
Please REFRAIN FROM A TRADITIONAL HAND WASH OR MACHINE WASH FOR ALL GARMENTS. WORN ON GARMENTS ARE HAND MADE FROM DELICATE VINTAGE MATERIALS AND MAY NOT TAKE WELL TO A STANDARD WASH WITH WATER. PLEASE DRY CLEAN ALL GARMENTS.